1. Who we are
Fibonacci CRM is a project of Fibonacci Impact and is provided by Fibonacci Impact LLC, Sharjah Media City (Shams), Sharjah, United Arab Emirates (“we”, “us”). These terms apply between us and the business that opens a workspace (“the customer”, “you”), and to everyone the customer lets use it.
2. The service
Fibonacci CRM is a hosted CRM with optional modules (such as accounting, property management and subscriptions), provided to businesses, not to consumers. Each customer gets a workspace; the features available depend on the plan agreed with us. The service is in early access: features may change, and we tell you in advance about any change that removes something you use.
3. Plans, prices and billing
- The Free plan is free of charge within its limits (users and records), which we may change with notice.
- Paid plans are agreed with us in writing (by email is enough): the plan, the number of users, the price and the billing period. Prices on the website are guide prices in US dollars and exclude taxes.
- We invoice in advance for each billing period. Invoices are due within the time stated on them. Taxes such as VAT are added where they apply.
- If an invoice stays unpaid after a reminder, we may limit the workspace to reading and exporting until it is paid.
4. Accounts and users
Users sign in through Fibonacci single sign-on. You are responsible for who you invite, the roles you give them, and keeping their sign-in details to themselves. Tell us at once at hello@fib.im if you think an account has been misused.
5. Your data
- The records you put in your workspace are yours. We use them only to provide and support the service for you, as described in the Privacy Policy.
- You are responsible for having the right to store the personal data you enter (your contacts, leads, tenants and so on) and for telling those people what you do with it.
- When you leave, you can ask us to export your workspace. We delete it within a reasonable time after the end of your plan, unless the law requires us to keep part of it.
6. Acceptable use
Do not use the service to break the law, to send unsolicited bulk messages, to store data you have no right to hold, to probe or overload the service, or to get at other customers’ workspaces. We may suspend access that puts the service or other customers at risk, and we will tell you why.
7. Availability and support
We work to keep the service available and your data safe, but we do not promise uninterrupted service during early access. Support is by email and WhatsApp; Business plans get priority. Any service levels agreed for a paid plan are the ones written into that agreement.
8. Liability
The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits or lost business), and our total liability in any twelve months is limited to the amount you paid us for the service in that period. Nothing here limits liability that cannot be limited by law.
9. Ending the service
You may stop using the service at any time; a paid plan runs to the end of its billing period unless we agree otherwise. We may end the service for you with reasonable notice, or straight away for a serious breach of these terms.
10. Law and disputes
These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah. The parties will first try to settle any dispute by talking; failing that, the courts of Sharjah, United Arab Emirates have exclusive jurisdiction.
11. Changes and contact
We may update these terms; for a change that matters we tell customers by email before it applies. Questions: hello@fib.im.